1. The Service

Parla is an iOS mobile application that helps you learn and practice English through real-time conversational interactions with an AI-powered photorealistic avatar (the "Avatar"). The Service uses third-party AI technology (Google's Gemini Live API) to power its conversational engine and Lipitt's proprietary on-device technology to render the Avatar locally on your device.

The Service is currently available only on iOS and is distributed worldwide through Apple's App Store.

2. Eligibility and account

2.1 Minimum age

You must be at least 15 years old to use the Service. By creating an account, you confirm that you meet this age requirement. If you are between 15 and 18 years old, you confirm that your parent or legal guardian has reviewed and accepted these Terms on your behalf and authorises your use of the Service.

You acknowledge that providing false information about your age is a breach of these Terms and may result in suspension or termination of your account, without refund (subject to mandatory consumer rights).

The App Store age rating that appears on Parla's product page is set by Apple based on content descriptors and may differ from the contractual minimum age set out above. The minimum age to use the Service, as a matter of contract, remains 15.

2.2 Account creation

To use the Service, you must create an account using Sign in with Apple. You agree to provide accurate information and to keep your profile up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Account deletion

You can delete your account and all associated personal data at any time directly from the App, in Settings → Account → Delete Account. Deleting your account terminates your access to the Service and ends any active subscription only at the next renewal date — please cancel any active subscription separately through the Apple App Store (see Section 3).

3. Subscription, free trial, billing and cancellation

3.1 Free trial

Parla offers a 7-day free trial at the start of your first paid subscription. The exact terms of the free trial (including the start of the billing period at the end of the trial) are displayed in-app at the time of subscription. The free trial is available once per Apple ID.

3.2 Subscription plans

The Service is offered on a paid subscription basis through one of the following plans:

• Quarterly subscription (3 months)

• Annual subscription (12 months)

The current pricing of each plan is displayed in the App at the time of purchase, in your local currency where supported. Subscription fees are exclusive of any applicable taxes, which are added at the rate in force in your country.

3.3 Billing through Apple

All subscriptions are sold as Apple In-App Purchases. Payment is charged to your Apple ID account at confirmation of purchase. Apple, through its In-App Purchase system and our subscription infrastructure provider RevenueCat, handles all payment processing. Lipitt does not receive or store your payment card details.

3.4 Auto-renewal

Your subscription will automatically renew at the end of each billing period (every 3 months for the quarterly plan; every 12 months for the annual plan) at the then-current price, unless you turn off auto-renewal at least 24 hours before the end of the current period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period.

3.5 How to cancel

You can manage and cancel your subscription at any time through your Apple ID account settings:

1. Open the Settings app on your iPhone

2. Tap your name at the top, then Subscriptions

3. Select Parla and choose Cancel Subscription

Cancellation will take effect at the end of the current billing period, and you will retain access to the paid features until that date. No partial refunds are issued for unused portions of a billing period.

3.6 Refunds

Because all transactions are processed by Apple, refund requests must be submitted directly to Apple via reportaproblem.apple.com. Lipitt has no ability to issue refunds on Apple In-App Purchases. Mandatory consumer-protection rights under your local law are not affected.

3.7 Price changes

We may change subscription prices from time to time. Any price change will only apply to billing periods starting after we have notified you in advance, in accordance with Apple's price-change policy, which gives you the opportunity to review and accept (or decline) the new price.

4. Right of withdrawal (EU consumers)

If you are a consumer residing in the European Union, you normally have a 14-day right of withdrawal from a distance contract under Article L. 221-18 of the French Consumer Code.

However, the Service is supplied as digital content not delivered on a tangible medium, the performance of which begins immediately upon your subscription. By starting your subscription (including the free trial) and beginning to use the Service, you expressly request immediate performance and acknowledge that you waive your right of withdrawal once the Service has been fully performed (Article L. 221-28, 13° of the French Consumer Code).

You will be reminded of this waiver in the App at the time of purchase.

5. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any purpose that is illegal, harmful, or fraudulent;

• Use the Service to generate, request or share content that is unlawful, defamatory, obscene, sexually explicit, hateful, harassing, threatening, discriminatory, or that infringes the rights of any person;

• Attempt to extract, copy, reproduce or scrape the Service, the Avatar, the underlying AI models, or any of their components, including for the purpose of training, building or evaluating any other AI system;

• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any part of it, except to the extent permitted by mandatory applicable law;

• Interfere with, disrupt, or attempt to gain unauthorised access to the Service, our servers, or networks connected to the Service;

• Use the Service in a manner that violates the rights of any third party, including intellectual property and privacy rights;

• Use bots, scrapers, automated tools, or any other means to access or use the Service other than the iOS App provided by Lipitt;

• Use the Service to record, capture, or attempt to extract the voice, image or identity of any third party without their consent;

• Resell, sublicense, or commercially exploit the Service or any part of it;

• Circumvent the Service's content filters or safety systems.

We may suspend or terminate your access to the Service if we have reasonable grounds to believe that you have violated these rules.

6. AI-generated content and disclaimers

The Service uses generative artificial intelligence to produce conversational responses, explanations and corrections in real time. You acknowledge and agree that:

• AI responses are generated automatically and may be inaccurate, incomplete, outdated or inappropriate. They do not represent the views of Lipitt, Apple, Google or any other person.

• Parla is intended for language-learning purposes only. It is not a substitute for professional language instruction, certification, or any form of medical, legal, financial or other professional advice.

• You should independently verify any factual information provided by the Avatar before relying on it.

• The Avatar is a fictional mascot character. Any resemblance to real persons is unintentional.

• Lipitt is not liable for decisions or actions you take based on AI-generated outputs.

7. Voice and camera

The conversational feature requires access to your microphone. You may also choose to grant access to your camera to allow the Avatar to react to your facial expressions; the camera is optional and the Service can be used without it. Your audio (and, if enabled, video) is streamed in real time to Google's Gemini Live API for processing and is not stored by Lipitt. The Avatar's video is rendered on your device and never leaves it.

You can enable, disable or revoke microphone and camera access at any time in iOS Settings → Parla.

For full details on how voice and camera data are processed, see our Privacy Policy.

8. Intellectual property

8.1 Our rights

The Service, including the Parla App, the Avatar (visual design, animation system and voice), the on-device avatar engine, the brand "Parla", logos, graphics, user interface, software, text, and any related materials are the exclusive property of Lipitt or are licensed to Lipitt. They are protected by French and international intellectual property laws.

8.2 Limited licence to you

Subject to your compliance with these Terms and payment of any applicable subscription fees, Lipitt grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the Service on iOS devices that you own or control, solely for your own personal, non-commercial language-learning purposes.

8.3 No other rights

No rights are granted to you other than as expressly set out in these Terms. All rights not expressly granted are reserved by Lipitt and its licensors.

9. User input and feedback

9.1 Conversation inputs

You retain all rights you may have in the voice, video and text inputs you provide to the Service ("User Inputs"). You grant Lipitt a worldwide, royalty-free, non-exclusive licence to process User Inputs solely as necessary to operate, maintain, secure and improve the Service for you, in accordance with our Privacy Policy. We do not use your User Inputs to train AI models.

9.2 Feedback

If you send us feedback, suggestions or ideas about the Service, you agree that we may use them freely, without restriction or compensation, to improve the Service.

10. Third-party services and Apple's terms

10.1 Third-party services

The Service relies on third-party providers, including Apple, Google (Gemini Live API), Scaleway, RevenueCat, Amplitude and Sentry. Their respective terms and privacy policies apply to their portions of the service. Lipitt is not responsible for the practices of third parties.

10.2 Apple-specific terms (iOS)

The following terms apply when you use the Service on an Apple device. They are required by Apple Inc. ("Apple"):

• These Terms are concluded between you and Lipitt only, and not with Apple. Lipitt — not Apple — is solely responsible for the App and its content.

• The licence granted to you in Section 8 is limited to a non-transferable licence to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in Apple's Media Services Terms and Conditions.

• Apple has no obligation to provide any maintenance or support services for the App.

• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.

• Lipitt — not Apple — is responsible for addressing any claims by you or any third party relating to the App or your use of it (including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection or similar legislation).

• In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Lipitt — not Apple — is solely responsible for the investigation, defence, settlement and discharge of any such claim.

• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

11. Suspension and termination

We may suspend or terminate your access to the Service, with or without notice, if (i) you breach these Terms, (ii) your use of the Service creates a legal, security or reputational risk for Lipitt or other users, or (iii) we are required to do so by law.

You may stop using the Service at any time, cancel your subscription as described in Section 3, and delete your account from within the App.

Upon termination, the licence granted in Section 8 ends. Sections that by their nature should survive termination (including Sections 8, 9, 12, 13, 14, 17 and 18) will survive.

12. Warranties and disclaimers

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of content. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components, nor that any AI output will be accurate, complete or reliable.

Nothing in these Terms excludes or limits our liability for matters that cannot be excluded or limited under applicable law, including the legal warranty of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), where applicable.

13. Limitation of liability

To the maximum extent permitted by law, and without prejudice to consumer rights that cannot be waived under applicable law:

• Lipitt shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, business, goodwill, or other intangible losses arising out of or in connection with the Service.

• Lipitt's total aggregate liability arising out of or in connection with the Service, regardless of the form of action, shall not exceed the greater of (i) the amounts paid by you to Lipitt for the Service in the twelve (12) months preceding the event giving rise to the claim, or (ii) fifty euros (€50).

This Section does not affect any rights you have as a consumer that cannot be excluded or limited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Lipitt, its officers, employees and contractors, against any claims, damages, liabilities and expenses (including reasonable legal fees) arising from (i) your breach of these Terms, (ii) your unlawful or unauthorised use of the Service, or (iii) your violation of any third-party rights.

15. Changes to the Service and these Terms

We may modify, suspend, or discontinue the Service (or any feature of it) at any time. We may also update these Terms from time to time. We will indicate the date of the latest update at the top of this page and, where the changes are material, we will give you reasonable advance notice through the App or by email. If you do not accept the new Terms, you must stop using the Service. Continued use of the Service after the new Terms take effect constitutes acceptance of those Terms.

16. Privacy

Our processing of your personal data is described in our Privacy Policy, which is an integral part of these Terms.

17. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict-of-laws rules.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts within the jurisdiction of the Court of Appeal of Paris, France.

Consumers residing in the European Union retain the protection of the mandatory provisions of the law of their country of residence and may bring proceedings before the courts of their country of residence.

Online dispute resolution. Before any judicial action, we encourage you to contact us at privacy-parla@equos.ai to seek an amicable solution. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any in-app notices, constitute the entire agreement between you and Lipitt with respect to the Service and supersede any prior agreement on the same subject matter.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of all or part of our business, subject to applicable law.

Force majeure. Lipitt shall not be liable for any failure or delay in the performance of its obligations caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code.

Language. These Terms are drafted in English. Any translation provided is for convenience only; in the event of any inconsistency, the English version prevails.

19. Contact

For any question concerning these Terms, please contact us at:

LIPITT SAS
7 avenue de Laponie, 91940 Les Ulis, France
Email: privacy-parla@equos.ai